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BedandBreakfast.com Review Guidelines & FAQ

  • See current reviews for any city by clicking on the city's "reviews" tab. Travelers have provided thousands of helpful and engaging B&B reviews for destinations ranging from Austin to Key West to Manhattan.
  • To write a review, find the inn's listing; you can click the Search tab at the top of this page to search by inn name or location. Once on the inn's listing page, click on the Write a Review button in the upper right-hand corner.
  • Tips for Reviewers
    • Be helpful
    • Be both honest and fair
    • Avoid hyperbole
    • Please proofread
    • Innkeeper responses
  • Tips for Readers
    • Start posting reviews today
    • You can't please all the people all the time
    • Inappropriate or inaccurate reviews
  • Review Guidelines
    • Inappropriate reviews will not be posted
    • Reviews are the personal opinions of BedandBreakfast.com site users
    • Reviews may not be edited by you once posted
    • All reviews must be accompanied by a valid email address
  • Reviews: FAQ
    • Why isn't my review posted?
    • How do I report an inaccurate or inappropriate review?
    • Can I edit or delete my review?
    • Are innkeepers allowed to approve the reviews before they are posted?
    • Can I review other inns and B&Bs?
    • How can I tell if reviews are relevant to my tastes?
    • What does it mean if an inn has no reviews posted?
    • What does it mean if an inn has lots of reviews posted?
    • Should I select a B&B just because it has great reviews?
    • Should I skip an inn because it has a negative or mixed review?

Tips for Reviewers

Please share your comments with the millions of travelers who visit BedandBreakfast.com. Please keep these guidelines in mind when writing a review:

  • Be helpful: Describe the key elements of the accommodations, decor, hospitality, value, housekeeping, setting, and/or meals. What were the highlights of your stay? A comfortable bed and elegant decor? The convenient location? The delicious breakfasts and afternoon snacks? The hospitality of the innkeepers? Extra amenities and/or advice for business or vacation travel? If in the area again, would you return? Recommend to friends? Which times of the year are best for a visit, because of favorable rates, great activities, or best weather?
  • Be both honest and fair: Just as it's not fair to compare a 99¢ fast-food burger with a $10 burger at a sit-down restaurant, it's not reasonable to expect the same standard from a B&B that charges $75 a night with a nearby property that charges double or triple that rate. If you're unhappy because the innkeepers enforced their stated cancellation policies, please remember that just like with an airline ticket, you were most likely made aware of this policy in advance. On the other hand, if you were disappointed by minor or major problems, issues, inconveniences, or bad service, please include full details, including whether you told the innkeepers about the problem, and how they responded. Things can go wrong in the best of B&Bs, and the difference between an average place and a great one is how the innkeepers address the problem when something unexpected occurs.
  • Avoid hyperbole: Reviews that include only effusive praise or complete condemnation are rarely helpful or even credible. On the other hand, in the rare cases where a B&B is a totally unpleasant experience, we want to have the full story, so that other travelers can be warned.
  • Please proofread! You cannot edit your review once posted. While we encourage you to review every inn you've visited, you may only post one review per inn annually.
  • Innkeeper responses: There are at least two sides to every story (often three!). The reviews posted on BedandBreakfast.com are taken seriously by innkeepers. BedandBreakfast.com reserves the right for innkeepers to respond to any review.

Tips for Readers

  • Please start posting reviews today! You know how helpful reviews are when you're looking for a place to stay, but the system works only if everyone contributes their comments. Whenever you visit an inn or B&B, please take a minute to post your comments.
  • You can't please all the people all the time: Some folks love the family-style breakfasts offered at some B&Bs; others favor B&Bs where breakfast is served at private tables. When you read negative reviews, consider whether they reflect the reviewer's own preferences, or the shortcomings of the property itself.
  • Let us know if you see any inappropriate or inaccurate reviews. Please email us through our web form with any concerns or questions.

Review Guidelines

Reviews containing any of the following will not be posted: Profanity, threats, insults, gossip, violence, plagiarism, commercial/irrelevant/ incomprehensible information, HTML code, hearsay, and/or postings in ALL CAPS. Comments/responses from innkeepers must clearly be identified as such. BedandBreakfast.com reserves the right to edit for clarity, length, tone, and/or inappropriate content, verify your stay at any property you review, and to reject or omit any review, in whole or in part. BedandBreakfast.com can only post reviews submitted directly from guests, not those submitted on guests’ behalf by the owner or employees of a property. To review an inn, you must have checked in for your reservation. BedandBreakfast.com reserves the right to reject a review if you did not stay overnight, or if there is an ongoing dispute with the property. Reviews covering group experiences will not be posted. Reviews may be written in a language other than English; however, BedandBreakfast.com only supports the Roman alphabet at this time.

All reviews are the personal opinions of BedandBreakfast.com site users and do not reflect the views of BedandBreakfast.com. Reviews are written for informational purposes only. BedandBreakfast.com does not represent or warrant the accuracy, completeness or reliability of the information, and will not be liable for any errors, omissions or delays in this information or for any losses, injuries, or damages arising from its display or use.

Reviews may not be edited by you once posted. Although we encourage you to review every inn you've visited, you may only post one review per inn per year.

All reviews must be accompanied by a valid email address. Although your name and email address will not be posted with your review, we need to verify your email address to reduce the chance of fraudulent reviews. After you submit a review, we will instantly send a follow-up email. Click the link in that email to verify your email address. We will not sell, trade, or distribute your email address or send you spam, although we may need to contact you if there is a question about your review. Read our Privacy Policy.

The review data and comments collected may be published in whole or in part by BedandBreakfast.com™. Reviewers' names and email addresses will never be published.

Please Note: Do not use this area of the BedandBreakfast.com website to contact innkeepers, as they cannot see your name and email address. Please return to the property's listing page on BedandBreakfast.com, and click a link to email the innkeeper, send a reservation request, or link to the inn's website.

Reviews: Frequently Asked Questions (FAQ)

Why isn't my review posted? Most reviews are posted in one business day. Some reviews may take a week or more to investigate. Please note that we reserve the right to reject any reviews that violate our Review Guidelines, including the right to edit for clarity, verify your stay at any property you review, and to reject or omit any review. To review an inn, you must have actually stayed there in person.

How do I report an inaccurate or inappropriate review? Please email us through our web form, including your name and email address, along with the URL or other identifying details of the problem review. We will investigate the situation, although we do not promise to remove any reviews.

Can I edit or delete my review? At present, you cannot edit your own reviews once they are posted. If you want us to delete a review that you've submitted, please email us through our web form, including your name and email address, along with the URL or other identifying details of the review you wish to delete. Once we have determined that the request is in fact coming from the same person who posted the review, we will delete your review.

Are innkeepers allowed to approve the reviews before they are posted? No. Reviews that meet our guidelines will be posted regardless of innkeepers' preferences. BedandBreakfast.com reserves the right to verify the accuracy of all reviews.

Can I review other inns and B&Bs? Please do! You know how helpful reviews are when you’re looking for a place to stay, but the system works only if everyone contributes their comments. Click here, then enter the name of the inn you’d like to review. Once you are on the property’s listing page, click the link marked Review this Property. Our reviewers have a chance to win a $1000 BedandBreakfast.com Gift Card!

How can I tell if reviews are relevant to my tastes? On many of our reviews, you’ll see a link marked View Reviewer Info. Click this to find out the age of the reviewers, how often this person stays at B&Bs, how much he/she spends on lodging, and the reason for the trip. Use this helpful tool to line up your tastes and needs with those of other travelers.

What does it mean if an inn has no reviews posted? It probably means that it’s a delightful B&B waiting to be discovered. By all means, check it out, then please share your review with the rest of us!

What does it mean if an inn has lots of reviews posted? It may mean that it’s an outstanding inn; it may also indicate that a particular innkeeper is more pro-active than others about getting guests to post reviews.

Should I select a B&B just because it has great reviews? No! A property may have fantastic reviews, but not be a good choice for you for any number of reasons. If you’re traveling on business and must have high-speed Internet access, a B&B that’s “off the grid” won’t be a happy choice. If you’re planning a romantic getaway, an inn that caters to families shouldn’t top your list. In addition to its reviews, always check the property’s description and photos on BedandBreakfast.com, as well as the information on its own website.

Should I skip an inn because it has a negative or mixed review? No! The occasional negative or mixed review is a reminder that nothing is perfect. Sometimes either the guest or the innkeeper simply had a bad day, or that the B&B was just not a good match for certain guests. Sometimes guests agree to a cancellation policy, then get upset when the innkeepers enforce it; sometimes innkeepers get irritated because guests don’t understand how they run their business.


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